The owner of the online store www.wosel.ee (hereinafter the Online Store) is OÜ Öselwise (registration code 14312737), located at Metsa 6, Kuressaare, 93811.
Validity of the sales contract, product and price information
The terms of sale apply to the purchase of goods from the Online Store.
The prices of the products sold in the online store are indicated next to the products. The price includes a fee for delivering the goods. All prices of goods sold in the online store are in euros.
The fee for delivering the goods depends on the location of the buyer and the method of delivery. The delivery fee is displayed to the buyer when completing the order.
Information about the product is provided in the webshop directly next to the product.
Forming the order
To order the goods, you must add the desired products to the shopping cart. To complete the order, you must fill in the required data fields and select the appropriate method of product delivery. The amount of the fee is then displayed on the screen, which can be paid securely through the following payment methods:
- Estonian bank links: Swedbank, SEB, Luminor, LHV, Coop Pank, Pocopay
NB! When paying with a bank link, be sure to press the “Back to the merchant” button on the bank’s page.
Payments are mediated by Montonio OÜ. Payment is made outside the webshop in a secure environment – when paying with a bank link, in the secure environment of the respective bank, and in the secure environment of Montonio OÜ when paying with a credit card. The seller does not have access to the customer’s bank and credit card data. The contract enters into force from the receipt of the amount to be paid to the current account of the Online Store.
The owner of the online store is the responsible processor of personal data and forwards the personal data necessary for making payments to the authorized processor Montonio OÜ.
If the ordered goods cannot be delivered due to the end of the goods or for some other reason, the buyer will be informed of this as soon as possible and the money paid (including the costs of delivering the goods) will be returned without delay, but no later than within 14 days of sending the notice.
Delivery
Goods are sent to the following countries: Estonia, Finland
To receive the goods, the buyer has the following options:
- Itella Smartpost parcel machine
- Itella courier
- Possibility of picking up the goods yourself (Lossi 5, Kuressaare, Saaremaa, Estonia)
The shipping costs of the goods are borne by the buyer, and the corresponding price information is displayed next to the shipping method.
Shipments within Estonia generally arrive at the destination specified by the buyer within 3 working days from the entry into force of the sales contract.
In exceptional cases, you have the right to deliver the goods within 45 calendar days.
Right of withdrawal
After receiving the order, the buyer has the right to withdraw from the contract concluded in the e-shop within 14 days.
The right of withdrawal does not apply if the buyer is a legal entity.
In order to use the 14-day right of return, the ordered goods must not be used in any other way than is necessary to make sure of the nature, characteristics and functioning of the goods in a way that is allowed for testing the goods in a physical store.
If the goods have been used for purposes other than what is necessary to verify the nature, characteristics and functioning of the goods, or if they show signs of use or wear, the Online Store has the right to reduce the refundable fee according to the decrease in the value of the goods.
Returns are only accepted if the product has not been used and has no signs of damage or use.
In order to return the goods, a statement of withdrawal from the purchase of the goods must be submitted, in which the name of the returned product and the reason should be stated. Name of the bank, name of the owner of the current account, number of the current account and send it to the e-mail address info@wosel.ee within 14 days of receiving the goods at the latest.
The buyer must return the goods within 14 days after submitting the application or provide proof that he has handed over the goods to the carrier of the goods within the aforementioned period.
Upon receiving the returned goods, the online store will return to the buyer immediately, but no later than 14 days after receiving the withdrawal, all fees received from the buyer under the contract.
The online store may refuse to issue refunds until it has received the item that is the subject of the contract or until the buyer has provided evidence that it has returned the item, whichever occurs first.
If the buyer has explicitly chosen a delivery method other than the cheapest usual delivery method offered by the Online Store, the Online Store does not have to refund the cost to the consumer that exceeds the cost associated with the usual delivery method.
The online store has the right to withdraw from the sales transaction and demand the return of the goods from the buyer if the price of the goods in the online store is marked significantly below the market price of the goods due to an error.
The right to file a claim
The online store is responsible for the non-compliance of the goods sold to the buyer with the terms of the contract or for a defect that was already present at the time of delivery and that appears until the end of the product’s shelf life, provided that the products have been stored in accordance with the manufacturer’s recommendations. Within the first six months from the delivery of the item to the buyer, it is assumed that the defect was already present at the time of delivery of the item. It is the Webshop’s responsibility to refute the corresponding assumption.
The buyer has the right to appeal if a defect appears within two months at the latest to the online store by sending an e-mail to info@wosel.ee or by calling 5105393; 5220457.
The online store is not responsible for defects that have occurred after the goods have been handed over to the buyer.
If the goods purchased from the Online Store have defects for which the Online Store is responsible, the Online Store will repair or replace the defective goods. If it is not possible to repair or replace the goods, the Webshop will return all fees associated with the sales contract to the buyer.
The online store responds to the consumer’s complaint in writing or in a form that enables written reproduction within 15 days.
Direct marketing and personal data processing
The online store uses the personal data entered by the buyer only to process the order and send the goods to the buyer. The online store transmits personal data to companies providing transport services in order to deliver the goods.
The online store sends the buyer newsletters and offers to the buyer’s e-mail address only if the buyer has expressed his wish to do so by entering an e-mail address on the website and has indicated his wish to receive direct mail notifications.
The buyer can opt out of offers and newsletters sent to e-mail at any time by notifying us by e-mail or by following the instructions in the e-mail containing the offers.
Solving arguments
If the buyer has complaints about the Online Store, they must be sent by e-mail to info@wosel.ee or by phone: 5105393; 5220457
If the buyer and the Online Store cannot resolve the dispute by agreement, the buyer can appeal to the Consumer Disputes Committee. The competence of the Consumer Disputes Committee is to resolve disputes arising from the contract concluded between the buyer and the Online Store. Review of the buyer’s complaint by the commission is free of charge.
The buyer can turn to the platform for resolving consumer disputes of the European Union.